Privacy Policy

Welcome to Accutrust Diagnostics (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website https://accutrustdiagnostics.in. This policy is framed in accordance with the Information Technology Act, 2000, SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Definitions

Personal Data means any data about an individual who is identifiable.
Data Principal refers to the individual to whom the personal data relates.
Data Fiduciary refers to Accutrust Diagnostics, which determines the purpose and means of processing personal data.

2. Information We Collect

a. Personal Data

• Name
• Email address
• Phone number
• Postal address
• Date of birth

b. Sensitive Personal Data / Health Data

• Medical history and diagnostic information
• Pathology test details and reports

c. Non-Personal Data

• IP address and browser type
• Device information
• Website usage data

3. Purpose of Processing

• Providing diagnostic and pathology services
• Appointment booking and communication
• Issuing and managing test reports
• Customer support and grievance handling
• Legal and regulatory compliance

4. Consent Under DPDP Act

We process personal data only with your free, specific, informed, unconditional, and unambiguous consent, or for legitimate uses as permitted under the DPDP Act, 2023. You may withdraw your consent at any time by contacting us. Withdrawal of consent shall not affect the lawfulness of processing prior to such withdrawal.

5. Data Sharing & Disclosure

We do not sell or trade your personal data. Your data may be shared only with:

• Authorized medical professionals and laboratories
• Service providers under contractual confidentiality obligations
• Government authorities or courts, where required by law

6. Data Security Safeguards

We implement reasonable security safeguards, including technical and organizational measures, to prevent unauthorized access, loss, or misuse of personal data, as required under the DPDP Act and IT Act.

7. Data Retention & Erasure

Personal data is retained only for as long as necessary to fulfill the stated purpose or comply with applicable laws. Data is securely deleted or anonymized once it is no longer required.

8. Rights of Data Principals

• Right to access information about personal data processed
• Right to correction and erasure of personal data
• Right to withdraw consent
• Right to grievance redressal

9. Children’s Data

Personal data of children is processed only with verifiable consent of a parent or legal guardian, in accordance with the DPDP Act, 2023.

10. Cookies

We use cookies to enhance website functionality and user experience. You may disable cookies through your browser settings.

11. Grievance Redressal

In compliance with the IT Act and DPDP Act, the Grievance Officer details are:

Grievance Officer: Dr. Hussain Ali Rangwala
Email: info@accutrustdiagnostics.in
Response Time: Within 30 days

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective once posted on this page.

13. Contact Us

Accutrust Diagnostics

Website: https://accutrustdiagnostics.in

Email: info@accutrustdiagnostics.in

Phone: +91-7568117923

Address: Khanij Nagar, DPS/RTO Road
Near Ceremony Resort, Behind Shubh Mangal Garden, Shobhagpura
Udaipur, Rajasthan. 313001